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Pink Gradient

SHIPPING & RETURNS

Pink Gradient

SHIPPING POLICY

Shipping Policy

1. Processing Time

  • All custom faux nails are handcrafted to order. Please allow 1-3 weeks for processing and creation before your order is shipped.

  • Processing times may extend to 3+ during peak periods or special promotions.

2. Shipping Options & Rates​

  • Express Shipping: $20 (approx.: 1-3 business days within NSW))

3. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. This will allow you to track your package’s progress.

4. Delivery Times

  • Estimated delivery times are based on the shipping option selected and are counted from the day of dispatch, not from the date of order.

  • Delivery times may vary depending on your location and unforeseen circumstances such as public holidays or weather conditions.

5. Shipping Destinations

  • We currently ship within Australia only.

6. Incorrect Shipping Information

  • Please ensure that your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If an order is returned to us due to an incorrect address, additional shipping fees will apply to resend the order.

7. Lost or Delayed Packages

  • We are not responsible for lost or delayed packages once they are in the hands of the shipping carrier. If your package is delayed or missing, please contact the carrier directly with your tracking information.

  • In the rare event of a lost package, please contact us, and we will do our best to assist in resolving the issue.

8. International Shipping

  • At this time, we do not offer international shipping.

 

Contact Us
For any questions or concerns regarding your order, please contact us at pinkchampagneandglitternails@gmail.com

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RETURN & EXCHANGE POLICY

Return & Refund Policy

1. Custom Orders

  • Due to the handmade and personalized nature of our custom faux nails, all sales are final. We do not accept returns or exchanges on custom orders unless the product is defective or damaged upon arrival.

2. Defective or Damaged Items

  • If your order arrives damaged or defective, please notify us within 1-2 days of receiving your package.

  • To initiate a return, email us at vpinkchampagneandglitternails@gmail.com with the following details:

    • Your order number

    • A description of the issue

    • Photos of the damaged or defective item

3. Eligibility for Returns

  • Only items that are defective or damaged upon arrival are eligible for return.

  • Items must be unused, in the same condition as received, and in their original packaging.

4. Return Process

  • If your return request is approved, we will provide you with a return shipping label.

  • Please return the item within 14 days of receiving the label.

  • Upon receiving and inspecting the returned item, we will process a replacement or refund.

5. Refunds

  • Refunds will be issued to the original payment method within 5-7 business days after the returned item is received and inspected.

  • Please note that original shipping costs are non-refundable.

6. Non-Returnable Items

  • Custom-made faux nails (unless defective or damaged)

  • Sale items and gift cards

7. Return Shipping Costs

  • If a return is approved due to a defect or damage, we will cover the cost of return shipping.

  • For any other return inquiries not related to defects or damage, return shipping costs are the responsibility of the customer.

8. Exchanges

  • We do not offer exchanges on custom faux nails, as each set is made to order. If there is an issue with your order, please reach out to us, and we will do our best to resolve it.

 

Contact Us
For any questions or concerns regarding returns or refunds, please contact us at pinkchampagneandglitternails@gmail.com

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